Product RepairRegular price $10.00
Forgot to buy a Replacement Warranty and need your product repaired?
You can purchase a repair by section for damaged or chewed areas.
A section is one continuous piece of webbing between two end points. For example, the bottom strap or top strap of the harness.
The following are each considered one section:
- left martingale
- right martingale
- chest strap (between martingales)
- top strap
- bottom strap
- clip strap (has the yellow indicator tab)
Please purchase the total number of sections damaged then ship* your product to our shop.
Ottawa Leather Works
Attention: JWALKER REPAIR
2688 Marie St. Unit # 1 Ottawa, ON K2B 7E4
Include the following information:
- Area requiring repair (chest strap, right/left martingale, top strap, belly strap), product type, size and colour, number of sections to be repaired
- Customer name, email address, phone number, address and invoice number
- Email firstname.lastname@example.org & email@example.com to notify us once the product has been sent and the tracking number (if applicable)
*Please note that shipping cost is not included in the repair fee and a return shipment label must be included in your package.
Please expect return time of 1-2 week from the date the product is received in our shop.
If you have already purchased your warranty please visit here for instruction on how to activate it.